Communications Preferences

In Business ConfigurationClosed A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration., you can define preferences that allow you to create profiles for whether and when a customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. wants to receive communications. You can configure a preference for a communication that enables a customer to:

  • Opt in to receiving the communication by default.
  • Opt out of receiving the communication.
  • Request a time exclusion for the communication - a time period in which they will not receive the communication.

You can also configure a preference as the default preference and whether it is available.

Communication preferences are available at accountClosed In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. and subscriptionClosed A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription level. Preferences such as language, special needs requirements, preferred delivery method, and time exclusions are visible on the same AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. screen as the preferences for each communications preference.

Opt In and Opt Out are based on the customer's communication preference at the level in the CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. hierarchy at which the communication was raised. However, if no preference exists at subscription level, Opt In and Opt Out will go up from subscription to account level. Opt In/Out is not available at corporate or groupClosed In the Customer Manager Platform hierarchy, the highest level of the structure. The group level can be used to group corporates. Groups can hold financial information. level.

Time exclusion is based on the level in the CMP hierarchy to which the communication is being sent. However it will go up from subscription to account if no subscription preference exists.

For more information on configuring a preference, see the online help for the Business Configuration console.